Student Support Centre

Student Support Centre

Helping students with emotional or behavioural support

Director of Safeguarding & Intervention: Miss C Gill
(Designated Safeguarding Lead)
01344 423041

Student Support Coordinator: Miss J Manisier
(Deputy Designated Safeguarding Lead)
01344 423041

Family Support Worker: Mrs T Gosling
01344 423041

As an SSC team we continue to be here if you need any additional support.  Please just pop and see us before school, during break or lunch time and after school.  You can also email us on if you would like to arrange to speak to anyone.

The Anxiety and Depression in Young People Research Clinic at the University of Reading has sent us some information that they have put together with colleagues from Oxford University. They hope that it may be of use.
‘Supporting children and young people with worries about COVID-19: Advice for parents, carers and people that work with children and young people’ Download PDF

Support Away from School

0800 1111
You can contact Childline about anything.  Whatever your worry, its better out than in.  Childline are there to support you and help you find ways to cope.

You can call them, chat online or email them.


Want someone to understand or advice to help a friend?  Kooth are there for you.  Kooth provide free, safe and anonymous online support for young people.

On Kooth you can chat to friendly counsellors, read articles written by young people, get support from the Kooth community and write in a daily journal.


01344 311200
Youthline provides a free, confidential counselling service for young people attending secondary schools and adults who care for and support young people.
Visit Youthline’s online resources where you will find fact sheets, videos and links to other organisations.
Youthline have produced an information leaflet which you can access here: Youthline Coronavirus Information


Young Minds
Are you a young person in crisis?  Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help text YM to 85258
All texts are answered by trained volunteers, with support from experienced clinical supervisors.

Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.


The Student Support Centre (SSC) is a key part of the school and is a special and unique place.  The SSC is designed to support all students who from time to time need extra emotional support.  The team that works in the SSC consists of the Safeguarding Lead and Deputy, the Family Support Worker, Intervention workers, an Emotional Literacy Support Assistant, accredited Nurture staff and specially trained parenting workers.  There is also a trainee therapy dog spending time with the team a few days a week.

What actually happens in the Student Support Centre (SSC)?

The SSC is multipurpose space which consists of a main support area and separate intervention rooms.  Students can visit the SSC from 08:30am in the morning, break times, lunch times and after school.  There will always be a specially trained member of staff there ready to listen and work to support the student.

The SSC supports students by offering a safe space to visit when needed or by completing some specialist intervention work.  Students can self-refer to small group interventions on managing anxiety, developing resilience, understanding and managing emotions, building self-esteem and communication skills to name but a few.  We will also work closely with outside agencies to link students to counselling support, child and adolescent mental health services, youth workers and social workers.

The SSC is open every break time and lunch time to provide a quiet and nurturing environment to students who wish to spend their breaks there.  A member of staff is always on duty and there lots of games available to play and to support developing friendships.

Parenting Support

We understand that parenting a child who is entering adolescence can come with a range of new challenges.  We have specially trained parenting workers who are on hand to provide guidance and support on a 1:1 and group basis.  We regularly run the ‘STOP parenting’ course and parents can self-refer to this.

Year 6 Transition

The SSC team will liaise closely with all the primary schools where students are transitioning from.  We will work with students and their families to make the transition as successful as possible and provide bespoke support where needed.  Our transition support is very successful and held in high esteem.

BBC 'Own It' App

“The digital world is a fantastic place for people to learn and share, but we know many young people struggle to find a healthy online balance, especially when they get their first phones,” said Alice Webb, director of BBC Children’s, in a statement.

A new app has been launched in November 2019 by the BBC called ‘Own It’. It is a free app which has been designed to support youngsters with using their first smartphone and would be useful for Key Stage 3 students in particular. You may have heard the adverts for it on the BBC.

It is an app and interactive keyboard which alerts the teenager if they have written something that could be interpreted as offensive by someone else and asking them if they really want to send this message.

The app that the BBC has created is a “wellbeing” smartphone app called Own It, aimed at children.

It monitors how young people interact with friends and family online and through messaging apps and uses AI to evaluate a child’s mood, so it can offer advice or encourage them to talk to trusted adults.

The app is designed to offer help and support, especially if children are about to share sensitive data or send an upsetting message.

BBC’s Ms Webb said the app would act as a “helping hand” to guide children into developing good habits when using their first phone and avoid some of the potential pitfalls of digital life.

The app is built around a special software keyboard that pops up when kids type messages and monitors the tone of the words being typed and language used.

The Own It app also has its own content that aims to help children manage the amount of time they spend looking at their screen and passes on other advice about responsible online interaction.

The BBC said the app would also regularly encourage children to talk to parents and guardians about good and bad online experiences and their phone use.

Parents should note that the BBC have said that the app has no reporting system that parents can consult to oversee phone use.

To find out more about the app you can go to the BBC’s website here:

You can also find the BBC ‘Own It’ parent step by step guide here:

BBC Own It Parental Guide

Partners include the Mental Health Foundation, the Anti-Bullying Alliance, the NSPCC, the Diana Award and Childnet.

Miss J Manisier, Deputy Safeguarding Lead

CEOPS Parent Information Feed

Social Networking Information

Websites, forums and apps all present teenagers with certain pressures and choices.  Many of the disciplinary issues we deal with in school stem from misuse of phones and computers out of school yet often lead to distressing social confrontations within school.

As parents it is often difficult to keep up with the current trends and sites being used by teenagers and indeed by wider organisations, be they political, religious or more sinister.

We hold an information evening for parents regularly.  The last one was on Wednesday 15th May.

Download PDF ‘A Parent Guide to Social Media Technology and Parental Controls’ from our Social Media Information Evening

Download PDF ‘React & Prevent’ from our Social Media Information Evening

Here are some tools and knowledge to help parents support their child in using these different media in a responsible and socially acceptable way.

Parent General CEOP Guide Download PDF

Parent Guide to Cybersecurity Download PDF

Parent Instagram Guide Download PDF

Instagram Quick Guide Download PDF

Parent Snapchat Guide Download PDF

Cyberbullying Quick Guide Download PDF

Passwords Quick Guide Download PDF

Roblox Quick Guide Download PDF

Cybersecurity Quick Guide Download PDF

Sexting Quick Guide Download PDF

Twitter Check List Download PDF

Facebook Check List Download PDF


Counselling at Youthline offers a safe space to talk privately with someone who is skilled in listening about whatever is troubling a young person. The counsellor will listen without making judgements and help to explore personal thoughts, feelings and experiences.

Brakenhale has two counsellors who visit each week and direct referrals can be made to attend out of school. The nearest Youthline is the The Lodge, Cooper’s Hill, Bagshot Road, Bracknell, RG12 7QS. There is a link to their brochure below.

To contact them by phone the number is 01344 311200 alternatively they have an online form to complete on their website where you can find further information.